Committed to Integrity
At Journey Advisory Services, we prioritise the highest standards of legal and ethical conduct. Our commitment to privacy and compliance ensures that your information is protected and that we adhere to all relevant regulations.
Conflict Of Interest
Journey Advisory Services (Pty) Ltd has adopted and implemented a Conflict of Interest Management Policy that complies with the provisions of the FAIS Act.
For a copy of the FSP’s Conflict of Interest Management Policy click below.
Complaints
Complaints Management Framework and Policy
Should you wish to pursue a complaint against a key individual or representative of Journey Advisory Services (Pty) Ltd, you should address the complaint in writing to us at admin@journeyadvisory.co.za
For a copy of the FSP’s Complaints Management Policy click below.
If you cannot settle your complaint with us, you are entitled to refer it to the Office of the FAIS Ombud, at info@faisombud.co.za or Share Call number 0860 663 274.
The Ombud has been created to provide you with a redress mechanism for any inappropriate financial advice that you feel may have been given to you by a financial adviser.
Privacy Policy
For the purposes of this section, Personal Information will be understood in accordance with the definition provided in the Protection of Personal Information Act 4 of 2013 ("the Act"). We also subscribe to the principles for electronically collecting personal information outlined in the Act, and the further legislation referred to therein. We endeavour to ensure the quality, accuracy and confidentiality of Personal Information in our possession.
For the full Privacy Policy click below.
TCF Policy
TCF is a set of principles introduced by the Financial Sector Conduct Authority (FSCA) to aid and underpin existing financial services legislation aimed at the protection of consumers and clients.
Journey Advisory Services (Pty) Ltd values its relationship with its clients and acknowledges that without any clients it would not have a business. The TCF principles are embedded in the culture of the FSP and it continuously strives to enhance the quality of its service offering to clients and through its interaction with contracted product suppliers.
POPIA & PAIA
This information manual provides an outline of the types of records held by Journey Advisory Services (Pty) Ltd and explains how one may submit requests for access to these records in terms of the Promotion of Access to Information Act, 2 of 2000 (“the Act”).
Use this link to access the Guides developed by the Information Regulator in each of the 11 official languages, to assist a person on how to access his/her personal information: https://inforegulator.org.za/paia-guidelines/
The following document and forms are available for download:
FORM 1 – Request for copy of Guide
Website Disclaimer
Click below for Journey Advisory Services (Pty) Ltd Website Disclaimer.
Have any further legal questions not covered on this page?
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Important: Your privacy is of the utmost importance. We will never share your email address with any third parties. For our Privacy Policy CLICK HERE.
